Archive For The “Good Acts and Stories” Category

Demand Excellence

Demand Excellence

Either you are excellent or you are making excuses as to why not. When I say, ‘demand excellence,’ I am not talking about being a drill sergeant, yelling and screaming. I am talking about having systems in place that are excellent. Excellence is everywhere and it’s who you are. When your systems are excellent, you don’t…

Excellence in Customer Service

Excellence in Customer Service

Customer Service is People Service Excellence in customer service happens effortlessly when it comes from deep inside of you out of deep caring and respect for the needs of another person. It’s natural, really. All of us have it. When you approach customer service in this way, nothing seems impossible because your desire to treat…

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